Terms and Conditions of the Online Store victoriafascia.com
Date of Issue: 16 October 2025
These Terms and Conditions set out the general terms and conditions for the provision of electronic services through the Online Store available at the address victoriafascia.com, operated by VICTORIAFASCIA Martyna Kaczmarek, with its registered office in Zgorzala (05-500), at ul. Jemiołuszki 122, unit 2, holding Tax Identification Number (NIP): 1231586667 and Business Identification Number (REGON): 542504301 (hereinafter referred to as “VICTORIAFASCIA Martyna Kaczmarek”).
I. Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings ascribed to them:
User Account – a set of resources and permissions in the Website's IT system assigned to a specific Buyer.
Buyer – any natural person, legal entity, or organizational unit with legal capacity, including a Consumer or a Business Acting as a Consumer (PNPK).
Newsletter – e-mail messages providing information about current promotions, news, and Products offered on the Website.
Product – includes educational materials on the topic of facial massage.
Business Acting as a Consumer (PNPK) – a natural person making a purchase as part of their business activity, where the concluded Agreement does not have a professional nature for them, based on the scope of their registered business in the Central Registration and Information on Business (CEIDG).
Pre-sale – a process in which the Seller collects orders for Products before their official release and concludes Agreements with Buyers prior to the specified Product availability date.
Terms and Conditions – the document defining the rules of operation of the website https://www.victoriafascia.com/, available at https://www.victoriafascia.com/terms-of-service/.
Price – the amount expressed in monetary units that the Buyer is obliged to pay to the Seller in exchange for the Product.
Discount Code – a unique string of characters that allows the Buyer to receive a discount on the Price.
Consumer – a natural person entering into an Agreement with the Seller who is not directly related to their business or professional activity.
Website – the website operating at https://www.victoriafascia.com/ along with all its subpages and extensions.
Seller – VICTORIAFASCIA Martyna Kaczmarek, headquartered in Zgorzale (05-500), at Jemiołuszki 122, apt. 2, holding NIP: 1231586667 and REGON: 542504301 (“VICTORIAFASCIA Martyna Kaczmarek”).
Digital Content – data provided and delivered in digital form.
Agreement – the arrangement concluded between the Buyer and the Seller concerning the delivery of Products.
Electronic Services – all services offered by the Seller electronically via the Website.
II. Customer service
The Customer may communicate with the Seller via the Seller’s e-mail address: admin@victoriafascia.com.
III. Preliminary provisions
Through the Website, the Seller conducts the sale of digital Products. The Buyer has the opportunity to purchase Products available on the Website, as well as those offered in Pre-sale. The Website is not intended for concluding Agreements between Buyers. These Terms and Conditions define the rules for using the Website, as well as the rights and obligations of both the Seller and the Buyers. The Seller has provided an electronic contact point for communication with member state authorities, the European Commission, and the Digital Services Council at: admin@victoriafascia.com. The Buyer may also use this e-mail address for quick and direct communication with the Seller. Customer inquiries are handled in both Polish and English.
IV. Electronic services related to the Website
The Seller provides the Buyer with Electronic Services related to the operation of the Website, enabling, among other things:
a. browsing publicly available content on the Website,
b. registering and using a User Account,
c. placing orders and concluding Agreements,
d. accessing purchased Digital Content through the User Account features,
e. subscribing to the Newsletter.
Use of the Electronic Services on the Website is free of charge. However, Agreements concluded through the Website for the delivery of Digital Content and the provision of Main Services are subject to payment.
V. Technical requirements
No special technical conditions are required to use the Electronic Services. It is sufficient to have:
a. an Internet connection,
b. a standard, up-to-date operating system,
c. an up-to-date web browser with cookies enabled,
d. an active e-mail address.
When using the Electronic Services, it is prohibited to share content of an unlawful nature, especially via forms available on the Website. To ensure the safety of Buyers and the protection of data, the Seller implements appropriate technical and organizational measures aimed at preventing unauthorized access and modification of personal data. The Seller makes every effort to ensure the Website functions properly. In case of any malfunctions or interruptions, the Buyer should inform the Seller. As the Website is an IT system managed by the Seller, the Seller may carry out technical and modernization work aimed at its development and ensuring the highest quality of Electronic Services.
As part of improvements, the Seller may:
a. add new functions, remove or modify existing ones,
b. adapt the Website to new types of devices, e.g., mobile devices,
c. create an application linked to the Website.
VI. Website content
The Website provides publicly available materials, including texts, photos, graphics, audio recordings, and videos. Access to this content does not require providing any personal data, which means that browsing it is anonymous. The content available on the Website is protected by copyright law. Detailed information on intellectual property protection can be found in the Terms and Conditions.
VII. User Account, placing an Order, and concluding an Agreement
The Buyer may make purchases only as a registered user. A person who holds a User Account must log in before placing an order. Access to the User Account is granted by logging in with an email address and password. The Buyer is obliged to protect this data and not disclose it to third parties. The Buyer may delete their User Account at any time by contacting the Seller via email.
To conclude an Agreement, the Buyer selects the appropriate Product and completes the order form, providing the data necessary to process the transaction. At this stage, the Buyer also selects the payment method. A condition for finalizing the order is the acceptance of these Terms and Conditions, which the Buyer should read beforehand. In case of any doubts, the Buyer may contact the Seller.
The Buyer is required to provide true and accurate personal data. If incorrect or false information is provided, the Seller has the right to suspend the execution of the order and contact the Buyer for verification. If it is not possible to establish contact, the Seller will take appropriate action only after receiving a message from the Buyer. The Buyer declares that all information provided in the form is true. The Seller is not obliged to verify this information but may do so in justified cases.
The purchase process is finalized by clicking the button confirming the order, which constitutes an offer to conclude an agreement under the terms specified in the order form. The Agreement is concluded at the moment the order is accepted by the Seller.
For the avoidance of doubt, the Seller emphasizes that agreements concerning access to Digital Content are subject to the provisions of Chapter 5b of the Act on Consumer Rights of 30 May 2014.
VIII. Digital content
In order to gain access to the Digital Content offered on the Website, the Buyer is required to first create a User Account. The User Account is necessary for the execution of the Agreement and to provide access to the Digital Content. The Account is linked to the email address provided by the Buyer, and it stores information related to the Buyer’s data.
The Digital Content is made available to the Buyer only for a specified period of time and remains accessible exclusively through the assigned User Account. After the active content period expires, access to the Digital Content is blocked, regardless of any prior use.
Deleting the User Account results in the irreversible loss of access to all Digital Content associated with it, unless otherwise provided by the Terms and Conditions or applicable law.
IX. Pre-sale
The Seller may organize a Pre-sale for selected Products. Products available as part of a Pre-sale are clearly marked on the Website, and their pages contain information regarding the planned availability date and the expected delivery date to Buyers. The procedure for placing an order during a Pre-sale is analogous to the standard purchase process described in § 7. The Seller reserves the right to change the availability date of Products, for example, due to supplier delays, and undertakes to inform Buyers of any changes both on the Website and via e-mail. If the conditions of the Pre-sale cannot be met (e.g., due to non-delivery of Products by the manufacturer or increased material costs), the Buyer will be informed of the situation. In the case of Consumers and Businesses Acting as Consumers (PNPK), if they do not agree to changes in the conditions or delivery date, they have the right to cancel the purchase, and any funds already paid will be refunded.
X. Price and payments
The payment method available on the Website is presented on the site and during the ordering process. Payments are processed through the Stripe payment platform. The Seller reserves the right to cancel the order if payment is not completed. All prices displayed on the Website are gross prices (including applicable taxes). The Seller may offer discounts and promotions, the detailed terms of which are specified in separate regulations. A Buyer who possesses a Discount Code may apply it when placing an order, provided that the conditions of the promotion are met. When informing about a price reduction of a Product, the Website displays, alongside the new price, the lowest price applied within the last 30 days. If the Product has been offered for less than 30 days, the Seller will indicate the lowest price applicable since the start of sales.
XI. Fulfillment of Orders for Digital content
Access to the Digital Content is provided to the Buyer through their previously created User Account. The Digital Content may be made available immediately after the payment has been credited or successfully authorized, or at a specified time—depending on the terms and conditions.To use the Digital Content, it is necessary to have standard software that enables its viewing or playback (e.g., DOC, PDF, MP4, MP3, MOV, AVI). In the case of any additional technical requirements, the Buyer will be informed of them before entering into the Agreement.
The Digital Content is provided through the vimeo.com platform. In certain countries (in particular: Cambodia, Indonesia, Malaysia, Thailand, Vietnam, and China), access to Vimeo may be restricted or blocked, which may affect the Buyer’s ability to use the Digital Content. The Buyer acknowledges this fact.
The Seller may introduce technical limitations, such as restrictions on the number of simultaneous logins, the number of possible downloads, or time-based limits, provided that such limitations are clearly indicated prior to the conclusion of the Agreement.
The Digital Content shall be deemed delivered when the Buyer or the Buyer’s device gains access to it, or to a means that allows its playback or download. The Seller provides the Digital Content in the current version as of the date of availability and is not obliged to update it thereafter, unless explicitly stated otherwise in the description of the plan.
The Buyer is entitled to use the Digital Content for personal use only. The following actions are strictly prohibited:
a. sharing the Account with third parties,
b. attempting to gain access to Digital Content not covered by an active Product,
c. engaging in activities that compromise system security,
d. downloading Digital Content in violation of these Terms and Conditions,
e. using the Account for marketing purposes,
f. violating good morals or the personal rights of other Users.
In the event of a violation of the above rules, the Seller reserves the right to temporarily or permanently block access to the Digital Content. The Buyer will be informed of the reasons for the block and may appeal the decision within 14 days. The Seller will review the appeal within 14 days. Such a block shall not be considered a breach of the Agreement by the Seller and shall not constitute grounds for any claims by the Buyer.
The Seller may introduce changes to the Digital Content, provided that:
a. such changes arise from justified reasons (e.g. error corrections, changes in legal regulations),
b. they do not entail any additional costs for the Buyer, and
c. the Buyer is informed of them in a clear and understandable manner.
If such changes significantly and adversely affect the Buyer’s access to or ability to use the Digital Content, the Buyer has the right to terminate the Agreement within 30 days of their introduction, except where the Seller provides the possibility of continued access to the unmodified version of the Content.
Upon termination of the Agreement, the Seller shall not use any content created or provided by the Buyer, except for:
a. content necessary for the proper functioning of the Website and the Product,
b. content relating to the Buyer’s activity while using the Digital Content,
c. technical or statistical data that have been anonymized or aggregated with other data in a way that prevents identification.
Upon the Buyer’s request, the Seller shall make available the data relating to the Buyer’s account in a transferable format, excluding any content subject to the above restrictions.
XII. Newsletter subscription for receiving Digital content
The Seller may offer the possibility of receiving certain Digital Content without payment of a Price, provided the Buyer subscribes to the Newsletter. To subscribe to the Newsletter, the Buyer must complete and submit the form available on the Website. Subscribing to the Newsletter requires providing personal data necessary to complete this process. When the Buyer subscribes to the Newsletter to receive Digital Content, this simultaneously constitutes the conclusion of an Agreement for the delivery of that Content. In such a case, the Buyer does not pay a Price for access to the Digital Content; the Newsletter subscription is considered a form of payment. After the Agreement is concluded, the Buyer receives an email with instructions on how to download or access the Digital Content, which has been “paid for” through the Newsletter subscription. The Buyer may unsubscribe from the Newsletter at any time, which does not affect the concluded Agreement for the delivery of Digital Content prior to unsubscribing.
XIII. Withdrawal from the Agreement by the Consumer or Business Acting as a Consumer (PNPK) Without Giving a Reason
A Consumer or a Business Acting as a Consumer (PNPK) may withdraw from a distance Agreement within 14 days from the date of conclusion, without giving any reason.
The right of withdrawal does not apply if:
a. Before the 14-day period expires, the Seller has started providing Digital Content not supplied on a tangible medium.
b. The Consumer/PNPK has expressly agreed to the immediate commencement of the service before the end of the withdrawal period.
c. The Consumer/PNPK has been informed of the loss of the right to withdraw at the start of the provision of Digital Content.
d. The Seller has confirmed the conclusion of the Agreement and provided the above information in accordance with Article 21(2) of the Consumer Rights Act.
How to Withdraw from the Agreement (if the right applies)
To exercise the right of withdrawal, the Buyer must submit a clear statement (e.g., email or contact form available on the Website) to the Seller before the 14-day period expires. To meet the deadline, it is sufficient to send the statement before the period ends.
Effects of a Successful Withdrawal
The Seller will refund all payments received, including delivery costs, immediately, and no later than 14 days from receiving the statement, using the same payment methods. The Consumer/PNPK does not bear any additional costs for the refund. The Seller may immediately block access to the Digital Content and prevent further use of the service.
Note Regarding Product purchases
Access start immediately for a 3-months period. By purchasing, you confirm that the service starts immediately and you lose the right to withdraw. Therefore, we do not refund payments for the started period, and access remains active until the end of the paid 3 months.
XIV. Liability for compliance of digital content with the agreement
The statutory warranty for defects in Digital Content, as provided in the Civil Code, is excluded for Agreements concluded by Buyers who are neither Consumers nor Businesses Acting as Consumers (PNPK). For Agreements concluded by Consumers or PNPK, the provisions of the Consumer Rights Act of May 30, 2014, apply regarding the Seller’s liability for the compliance of Digital Content with the Agreement. The Seller is responsible for ensuring that the Digital Content complies with the Agreement in terms of its description, functionality, and technical conditions specified on the Website.
Regarding Digital Content:
a. delivered once or in parts – the Seller is liable for non-compliance existing at the time of delivery and revealed within two years from that time,
b. delivered continuously (e.g., within an active plan) – the Seller is liable for non-compliance that occurs or is revealed during the provision of access, i.e., throughout the duration of the Agreement.
If non-compliance of the Digital Content with the Agreement is found, the Consumer or PNPK may demand that it be brought into compliance. If this is impossible or excessively difficult, they may request a price reduction or withdraw from the Agreement – in accordance with the provisions of the Consumer Rights Act.
The Seller is not liable for non-compliance if:
a. the Consumer or PNPK was expressly informed before concluding the Agreement about the absence of a specific feature of the Digital Content,
b. and this absence was expressly accepted.
XV. Restoring Digital content to compliance with the Agreement
If non-compliance of the Digital Content with the Agreement is identified, the Consumer or PNPK has the right to request that it be adjusted to meet the terms of the Agreement. The Seller may refuse to restore compliance if doing so would be impossible or involve excessive costs. The adjustment of Digital Content to the Agreement should occur within a reasonable period, not exceeding 21 days from the moment the Seller is informed of the non-compliance, and it must not cause excessive inconvenience to the Consumer or PNPK. When assessing this period, the nature of the Digital Content and the purpose for which it is used are taken into account. All costs associated with bringing the Digital Content into compliance with the Agreement are borne by the Seller.
XVI. Price reduction or withdrawal from the Agreement in case of non-compliance of Digital content with the Agreement
The Consumer or PNPK has the right to request a price reduction or withdraw from the Agreement if:
a. the Seller has refused to adjust the Digital Content to the Agreement in accordance with § 15,
b. despite actions taken, the Digital Content remains non-compliant with the Agreement,
c. the degree of non-compliance of the Digital Content with the Agreement is significant enough to justify immediate withdrawal from the Agreement or a price reduction,
d. it appears from the Seller’s statement or circumstances that they will not bring the Digital Content into compliance with the Agreement within a reasonable time and without undue difficulty for the Consumer or PNPK.
The reduced Price should correspond to the proportion of the value of the Digital Content that does not comply with the Agreement relative to the value of the Digital Content that complies with the Agreement. For Digital Content delivered in stages or continuously, the period during which the Digital Content was non-compliant must be taken into account when determining the amount of the reduction. The refund must be made immediately, and no later than 14 days from the Seller’s receipt of the Consumer’s or PNPK’s statement requesting the price reduction. Withdrawal from the Agreement is not available to the Consumer or PNPK if the Digital Content was delivered for a fee and the non-compliance is minor. However, it is presumed that any non-compliance of the Digital Content with the Agreement is significant.
XVII. Settlement with the consumer or PNPK in case of withdrawal from the Agreement
In the event of withdrawal from the Agreement by the Consumer or PNPK due to:
a. exercising rights under the statutory warranty for non-compliance of the Digital Content with the Agreement,
b. the Seller’s failure to deliver Digital Content despite a request from the Buyer, the settlement between the Parties shall be conducted in accordance with the following rules.
If the Digital Content was delivered on a tangible medium, the Seller may request its return within 14 days from the date of receiving the withdrawal statement. The Consumer or PNPK is obliged to return the medium without delay, and no later than within 14 days, with the return costs borne by the Seller.
A refund is due to the Consumer or PNPK only for the Digital Content that was non-compliant with the Agreement or whose delivery obligation ceased due to the withdrawal from the Agreement. The Seller cannot charge for the period during which the Digital Content was non-compliant with the Agreement, even if the Consumer or PNPK used it.
The refund must be made immediately, and no later than 14 days from the date the Seller receives the Consumer’s or PNPK’s statement of withdrawal from the Agreement. The Seller will make the refund using the same payment method used by the Consumer or PNPK, unless another method of refund has been agreed upon that does not incur additional costs for the Consumer or PNPK.
XVIII. Personal data protection and cookies
The Seller is the administrator of the Buyer’s personal data. The Website uses cookie technology. Detailed information regarding the processing of personal data and the rules for using cookies can be found in the Privacy Policy, available at: https://victoria-fascia.com/privacy-policy.
XIX. Intellectual property rights
The Seller informs the Buyer that all content made available on the Website, Digital Content, as well as elements of Products, such as graphic designs, may constitute works within the meaning of the Act on Copyright and Related Rights of February 4, 1994. Copyrights to these materials belong to the Seller or other entitled entities. Databases are also protected under the applicable legal provisions regarding their protection. The Buyer may not use content protected by copyright or databases without the prior consent of the Seller or another entitled entity - except in cases of permitted use. Unauthorized use of these materials may result in civil or criminal liability. If the Buyer wishes to obtain permission to use the Seller’s content or databases (e.g., for using product images or product descriptions), they should contact the Seller to conclude a separate license agreement. The request should specify the purpose and the intended duration of use of these materials. After reviewing the request, the Seller will present an offer in accordance with the applicable licensing policy.
XX. Out-of-court dispute resolution and complaints
A Buyer who is a Consumer may use out-of-court methods for resolving disputes and claiming rights, such as:
a. submitting the case to a permanent consumer arbitration court, which can resolve disputes arising from the Agreement,
b. submitting a request to the regional inspector of the Trade Inspection for mediation,
c. obtaining support from the county (municipal) consumer ombudsman or an organization specializing in consumer protection.
Detailed information about available out-of-court dispute resolution methods can be found on the website: http://polubowne.uokik.gov.pl. The Buyer may also use the EU ODR platform, available at: http://ec.europa.eu/consumers/odr. This tool enables Consumers and businesses to resolve disputes arising from online sales agreements through an out-of-court process.
XXI. Complaints and reports
Each Buyer has the right to submit a complaint regarding the functioning of the Website or the performance of the Agreement. Complaints should be sent to the following email address: admin@victoriafascia.com. All submissions will be reviewed without undue delay, but no later than 14 days from the date of their receipt. The response to the complaint will be sent to the contact address provided in the submission. In the event that the Digital Content is not delivered in accordance with the Agreement, the Buyer may file a complaint and request that the Seller make the Digital Content available. If the Seller fails to fulfil this obligation within the specified period, the Buyer may withdraw from the Agreement.
Withdrawal from the Agreement without prior request for delivery of the Digital Content is possible if:
a. the Seller has expressly declared that the Digital Content will not be provided, or
b. it follows from the circumstances of the conclusion of the Agreement or from prior arrangements that the delivery date of the Digital Content was of essential importance to the Buyer, and the Seller has failed to meet that deadline.
XXII. Final provisions
The Seller reserves the right to introduce and withdraw offers and promotions, as well as to modify the Prices displayed on the Website. Any such modifications shall not affect rights already acquired by the Buyer, in particular the terms of Agreements concluded before the changes were implemented.
The Seller may amend these Terms and Conditions for the following reasons:
a. to adjust the conditions for the delivery of Products or Electronic Services,
b. to comply with changes in applicable laws,
c. to align with court judgments or decisions of public authorities,
d. to fulfil legal obligations imposed on the Seller,
e. to introduce editorial or clarification changes.
For Agreements concerning Digital Content provided through the User Account, the Buyer will receive an email notification about any changes. If the changes materially and adversely affect access to or the use of the Digital Content, the Buyer has the right to terminate the Agreement within 30 days from the date of receiving the information about the changes.In the case of Electronic Services, if the Buyer does not accept the new Terms and Conditions, they may discontinue their use without incurring any costs - for example, by unsubscribing from the Newsletter or ceasing to use the Website. The introduced changes do not affect any rights acquired by Buyers prior to their entry into force. Disputes arising from Agreements concluded via the Website will be settled by common courts having jurisdiction over the Seller’s principal place of business. This rule does not apply to Consumers or Entrepreneurs with Consumer Rights, for whom jurisdiction is determined according to general provisions.
